TERMS AND CONDITIONS

1. Scope 

For the business relationship between AMBRA FIORENZA (hereinafter vendor / seller) and the customer (hereinafter "customer"), the following general terms and conditions apply exclusively in the version valid at the time of the order. Deviating conditions of the customer will not be recognized unless the seller expressly agrees to their validity. A consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for a purpose that can predominantly neither be attributed to their commercial nor their independent professional activity (§ 13 BGB). The terms and conditions also apply if the offer is accessed from outside the Federal Republic of Germany.

2. Conclusion 

2.1. Our offers concerning the range of goods are noncommittal and subject to change without notice. 

2.2 The order of the goods by the customer is considered a binding contract proposal. Upon receipt of the order, the customer will receive an automated e-mail confirming the receipt of the order placed, as well as the order details (Confirmation of Receipt). If the delivery of the goods ordered by the customer is not possible, for example because the goods in question are not in stock or will not be available in the foreseeable future, both parties have the right to withdraw from the purchase contract. In these cases, AMBRA FIORENZA will inform the customer immediately and reimburse payments already received.

3. Pricing and Shipment 

All prices noted are EUR-prices and include VAT. 
The in addition to the purchase price occurring delivery and shipping costs are to be paid by the buyer. 
In the case of international shipments, external costs such as customs duties, import taxes and other fees for orders outside the EU are to be paid by the buyer.

4. Payment

Payment is made via PayPal, where the customer can choose to pay by credit card, direct debit or PayPal account, where the terms and conditions of PayPal apply.

5. Deliver, production & availability

When you submit an order, we only collect and use your personal data where is necessary for the fulfillment and handling of your requests. The provision of data is necessary for the conclusion of a contract. Failure to provide it will prevent the conclusion of any contract. The processing will occur on the basis of art. 6 (1) lit. b GDPR and is required for the fulfillment of a contract with you. We will not forward your data to third parties without your explicit consent. This only excludes our service partners which we require in order to handle the contractual relationship or service providers we use to process an order. Along with the recipients named in the clauses of this data protection declaration, these may be recipients in the following categories: Shipping providers, payment service providers, merchandise management service providers, service providers for order processing, web hosts, IT service providers, and drop shipping dealers. We will comply strictly with legal requirements in every case. The scope of data transmission is restricted to a minimum.

6. Warranty for material defects, Guarantee

The warranty is determined by statutory provisions. A guarantee exists for the goods delivered by the seller only if this was expressly given.

7. Data Privacy

Data necessary for processing transactions will be stored by us and within the context of order processing may be forwarded to our service partners. Detailed information can be found in our online shop under “Privacy Policy and Data Protection”.  Upon written request, the customer will receive information at any time concerning his or her stored personal data. 

8. Liability

The following exclusions and limitations of liability shall apply to the Seller's liability for damages, without prejudice to the other statutory requirements for claims. The Seller shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence. Furthermore, the Seller shall be liable for the slightly negligent breach of essential obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on the compliance with which the Customer regularly relies. In this case, however, the Seller shall only be liable for the foreseeable damage typical for the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those specified in the above sentences. The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act shall remain unaffected. Insofar as the liability of the Seller is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

9. Right of withdrawal

In the event that you are a consumer in the sense of § 13 BGB (German Civil Code), i.e. if you make the purchase for purposes that can predominantly be attributed neither to your commercial nor to your independent professional activity, you have a right of revocation in accordance with the following provisions.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must send us

AMBRA FIORENZA
Attn: withdrawal
Bevernstrasse 6
10997 BerlinGermany

Telephone: +49 17623114692
E-Mail: contact@ambrafiorenza.com

by means of a clear statement (eg a letter sent by mail, telephone or e-mail) about your decision to revoke this contract. For this purpose, you may use the enclosed model withdrawal form, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us (AMBRA FIORENZA, Bevernstrasse 6, 10997 Berlin Germany; Telephone: +49 17623114692; E-Mail: contact@ambrafiorenza.com) without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Sample cancellation form

If you want to revoke the contract, please fill out this form and send it back.

To AMBRA FIORENZA
Bevernstrasse 6
10997 Berlin
Germany

Telephone: +49 17623114692
E-Mail: contact@ambrafiorenza.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on (*)/received on (*)

Name of the consumer(s):

Address of consumer(s):

Signature of consumer(s) (only in case of paper communication)

Date (*)

Delete as applicable.

End of the cancellation policy

The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. custom-made products) or to the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. Please avoid damage and contamination. If possible, please return the goods to us in their original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage in order to avoid claims for damages due to inadequate packaging. Please note that the modalities mentioned in the above paragraphs 2 are not a prerequisite for the effective exercise of the right of withdrawal. You shall bear the direct costs of the return of the goods.